What is your return policy?
As our inventory is small, we cannot accept returns on purchases. We are however able to exchange your item for an item of the same size, colour or another style, provided we have stocks available.
Please take note that our garments are not cut on print placement so each piece from the same design will look different from one another.
What is the expiry date of store credit?
Our store credits expire 6 months from day your return is successfully processed. No rush!
What is your exchange policy?
Exchanges are allowed within 7 days of original purchase date for local orders and 28 days for international orders. Exchanges are not allowed for sale items or orders used in conjunction with discount codes. Exchange items must be unworn, unwashed and unaltered and still have our clothing tag in place.
You can download our exchange form here, attach it to your order and mail or drop it off at our studio at 87 Jalan Kelabu Asap, Singapore 278275.
What do I do if I receive an item that is defective or not what I ordered?
Oh no, our bad! Email us at email@example.com with your order information and we will get in touch about replacing your items.
Alternatively, you can bring them down to our studio at 87 Jalan Kelabu Asap. Do drop us an email before you come!
May I return a sale item?
Sorry but all sales items are final and cannot be returned or exchanged.
I just made a purchase and accidentally ordered the wrong item or wrong size. What can I do about it?
Please drop us an email within 1 hour of your purchase letting us know of this issue and our customer service team will respond within 1 working day.
The item I want is sold out. Will you be getting more in?
Aw thanks! You can sign up on our newsletter for updates on new items and selected restocked styles
Delivery & Self-Collection
Am I able to pick my order up in your studio?
Yes, you can pop by 87 Jalan Kelabu Asap between 10am to 7pm from Monday to Friday or make an appointment with us on Saturday & Sunday!
My item seems to be lost in the mail. Could you help me?
Email us at firstname.lastname@example.org and we will be happy to assist you!
What are the delivery options?
Here are our shipping rates within Singapore:
Speed of service
|Pick up in Random House||Free|
Here are our shipping rates for international delivery:
Weight of Package
|Asia||3-7 working days||0-3 kg||$25.00|
|East Asia (China, Hong Kong, Japan, South Korea & Taiwan)||3-5 working days||0-3 kg||$35.00|
|Australia & New Zealand||3-5 working days||0-3 kg||$40.00|
|Europe||3-7 working days||0-3 kg||$60.00|
|Rest of the World||3-14 working days||0-3 kg||$130.00|
Where are your prints designed?
They are designed in-house by our creative director. Each print starts with physical brushstrokes or mark-making and is then turned into a print. You can read more about the story of our prints here.
Where are your clothes made?
We love to patternmake and sew so every piece of garment is locally designed, pattern-made and sampled in-house. They are then sent to our factory in Malaysia where sweet aunties sew them for us.
Payment & Checkouts
What kind of payment methods are available?
We accept payments via credit cards (Mastercard and Visa), Paypal and locally within Singapore, PayLah and PayNow.
What do I do if my card is declined when placing order online?
The order will not be processed, unfortunately. Please check with your local bank for such technical issue.
How do I use my discounts?
Simply enter the code given at checkout and the discount will be applied to your order.
Can I stack my discounts?
We're sorry but only one discount code can be entered at checkout so save your other codes or share them with your loved ones!
How do I get updated with the current open positions?
Oh, we're flattered that you're interested! You can visit our Careers page for updates on current open positions.
What if I don’t see what I’m looking for?
You can email us at email@example.com with your resume and portfolio. We're happy to work something out or save you for the future!
How do I get updated with current events at Minor Miracles?
You can sign up to our newsletter for updates on upcoming events and workshops at Random House or follow us on instagram @minormiracles.shop!
We always want to open the doors of Random House to our talented friends from the creative community and beyond so come with an open mind and a sharing heart!
What do I get to expect from events at Minor Miracles?
If we did not answer your questions, please don't hesitate to email us at:
firstname.lastname@example.org - General enquires & Career applications
email@example.com - Media/ Press and Wholesale enquiries
firstname.lastname@example.org - Customer Service & Online Store queries